Refund Policy

1. Refund Eligibility

A refund will be provided only if:

• The issue submitted is outside the scope of the service

• The service has not yet been initiated

2. Non-Refundable Cases

Refunds will NOT be provided if:

• The solution has already been delivered

• The user fails to provide required information

• The issue is due to user misunderstanding or incorrect usage

3. Partial Refund (if applicable)

In rare cases, a partial refund may be considered if:

• There is a significant delay in response beyond the committed timeframe

4. Duplicate Payments

Any duplicate payment made by mistake will be refunded after verification.

5. Refund Process

• Refund requests must be made within 24 hours of payment

• Approved refunds will be processed within 5–7 working days